RETURNS AND EXCHANGES
llbd shop accepts returns for a full refund of the purchase price, or exchange, within 30 days of delivery on full priced items and 15 days for sale items. Refunds may only be issued to the credit card or Paypal account used for the original purchase of the merchandise. After 30 days, all sales are final.
All merchandise sold at 70% off the original price or more are FINAL SALE.
Returned or exchanged merchandise must be unworn, unwashed, undamaged, and in resaleable condition. Items must be in the original plastic packaging and with the tags still attached. Merchandise not in its original packaging or requiring repackaging may be subject to a $4.00 repackaging charge per item. Shipping and gift packaging charges are non-refundable.
Returned merchandise that is damaged due to wear, having a perfumed or scented odor, dirt soiled or stained, will be rejected and sent back to the purchaser.
llbd shop is not responsible for items lost, stolen, or damaged after delivery to the cutomer's home, office, mail box, or other designated place of delivery.
To make a return, send your item(s) along with a copy of the packing slip or invoice, to our return address below. The carrier selected for your return or exchange should allow for tracking and insurance for the value of the merchandise. Customers pay return shipping costs. For a USPS Priority Mail Return label emailed to you contact email@example.com to initiate the return and a label will be generated. A $8.00 fee will be deducted from the return on receipt of the item(s) for all merchandise other than coats. For coat returns a $10.00 fee will be deducted. Please allow up to two days for the return label emailed during the holiday season.llbd shop - Returns & Exchanges
Questions? contact us at customer service:
- 1-847-494-9646, Monday through Friday, 9 am to 5 pm CT